Off To The Right Start

System Configuration

SYSTEM PROGRAMMING

Following the installation of new or upgraded devices, our certified technicians will program new or modified components, program any access codes, reader groups, time zones, timed/scheduled commands along with user profiles and passwords resets.

SYSTEM COMMISSIONING

When new components are added to an existing security system, it is critical to validate not only proper operation and function, but proper reporting as well. Our systems analysts will remotely assist in the commissioning of all new devices.

OPERATOR TRAINING

Proper operation is critical to system performance. We provide remote training for your users following a new system install, system upgrade or expansion, or for users that are new to your system.

MAXIMIZING PERFORMANCE & RELIABILITY

ROUTINE MAINTENANCE

MONTHLY ASSESSMENTS

  • Review outstanding alarm conditions.
  • Review camera image quality.
  • Verify cameras are recording.
  • Monthly System Reports.
  • Service Calls.
  • Consolidated alarm report.
  • Consolidated transaction report.
  • Consolidated camera report.

PERIODIC MAINTENANCE

  • Verify scheduled backups are being performed properly, verify integrity.
  • Review and install applicable / approved software updates.
  • Review server performance.
  • Memory / CPU / HDD Utilization.
  • Review event log for errors / warnings.

ERROR RESOLUTION

  • Support and coordination of system failures and outages.
  • Initial triage.
  • Vendor dispatch (if required).
  • Manufacturer coordination (if required).
  • Resolution tracking.
What Makes Us Great

TSG Advantages

Complete System Health Status Check

Set Resource Utilization Limits & Thresholds

Automatic Service Error Resolution

Server / Workstation Hardware & Software Audits

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